HAND POURED IN CHESHIRE IN SMALL BATCHES WITH ODDLES OF CARE AND ATTENTION

About Us

Here at Emily Victoria we pride ourselves as being an energetic brand. Our original and stylish collections of candles and wax melts are both fun and quirky, showcasing wonderful, new and exciting scents. Our products provide the ideal gift solution. After all who doesn’t love all things scented? 

Emily Victoria Candles Ltd.

95 Manchester Road, Altrincham,

Greater Manchester, WA14 4RJ.

Tel: 0161 941 1493

Email: emilyvictoriacandles@yahoo.co.uk

VAT Registration Number: 317 2633 17

Emily Victoria

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© 2019 by Emily Victoria Candles.

 

Terms & Conditions

Please read through these Terms and Conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by these terms and conditions.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products, appearing on the website, are correct at the time of publishing.

Prices are subject to change without notice.

Goods are subject to availability.

Our secure payment providers use the latest technology to protect your credit card info and do not release it to any outside organisation.

We reserve the right to refuse an order.

If there are any problems with your order we shall contact you.

Delivery can be made within the UK.

Please note Emily Victoria Candles does not accept responsibility for items lost in the post.

Goods must be returned within 7 days of receipt for an exchange or refund. This is in accordance with the Distance Selling Regulations. Refunds will only be made via the original payment method. Your statutory rights are not affected. Click here to read our returns policy.

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in this website.

Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at emilyvictoriacandles@yahoo.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at emilyvictoriacandles@yahoo.co.uk

This website is operated by

 

Emily Victoria

32 Cringle Drive

Cheadle

Cheshire

SK8 1JJ

 

All enquiries: emilyvictoriacandles@yahoo.co.uk