UK Delivery

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Our economy postage option with Royal Mail is an estimated 2-3 working day delivery and priced from £3.50.

Please select correct postage option you wish to receive at the checkout.

We assure all orders are packaged and posted securely, ensuring a safe and sound delivery!

 

Collection

 

We're based in Birchwood, Warrington and If you're near by and want to collect your order we're more than happy for you to pop by and pick up for free.

We'll just send you an email once your order is ready for collection.

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In any case the wrong postage option is selected at the checkout we reserve the right to refuse an order.

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Returns

 

If you should change your mind about your Emily Victoria Candles purchase, then you have 7 working days to return your purchase. 

You MUST notify us via email to  before returning ANY item.

 

Please state in the email:
 

• Your name

• Order/invoice number

• Reason for returning the item/s

• Whether you would like an exchange or refund

 

Please ensure all items are returned, unused, in their original packaging.  If there is any sign of use we will be unable to accept the return.

Unless the item/s is faulty, the customer will pay for return postage and packing. If your item/s is faulty then we will refund your return postage and packing costs.

On receipt of the returned item/s, we will issue you a refund within 10 working days. You will receive your refund via the original method of payment.

This does not affect your statutory rights.

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Please note personalised items cannot be returned unless faulty.

 

If you have any queries, please email us at